Category Archives: Thought Leaders In Business

Thought Leaders in Business Discussion: 3 Surprising Lessons in Service Design

When we think about the traditional rules of business, general platitudes come to mind like “Go above and beyond,” or “The customer is always right.” However, service design is changing the way we do business. With these changes creating leaner business models and more streamlined sales, we should accept that there are new lessons to […]

Woo, Wow, and Win! Service Design, Strategy, and the Art of Customer Delight

Join us at the re-launch of Thought Leaders In Business at the Yale Club, Thursday, March 9th, 6:00pm featuring best-selling authors: Tom Stewart & Patricia O’Connell discussing their latest book: Tom and Patricia will reveal the importance of service design for your company and offer executives in services businesses clear, practical strategies for designing and delivering great […]

Holiday Improv Celebration

with  David Armstrong & Jason Perez Tuesday, December 6, 2016 6:00 pm Location: Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen RSVP HERE It’s holiday time and so we will celebrate the holidays as only Thought Leaders can… with a comedy party. That’s right, a time to laugh. Join us on December 6 at […]

Shopping at Retail: Revolution or Devolution? What’s in Store?

with  Pana Diamantopoulos Thursday, October 6, 2016 6:00 pm Location: Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen It is not news that the retail business is being roiled by disruption, largely due to a shift in shopping and buying habits on the Internet. Even Walmart bought Jet.com. Macy’s recently closed 125 of its stores. […]

Employee Engagement: What Managers Can Do to Generate Teamwork and Productivity

with Amy Peloso Thursday, September 8, 2016 6:00 pm NOTE OUR NEW LOCATION! Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen Managers face the ongoing challenge of keeping their staff consistently engaged, productive and loyal. But, with a growing awareness of health and wellness, the standard tchotchkes, happy hours, and birthday cakes aren’t cutting it […]

Today’s Reality: The American Luxury Marketplace Is Much Larger Than Many Marketers Believe

with Bob Shullman Thursday, August 4, 2016 6:00 pm NOTE OUR NEW LOCATION! Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen When one speaks with business people about the size of the American luxury marketplace, the conventional wisdom is that it is quite small, exclusive and high priced. However, research has proven that virtually everyone […]

Business Operations Best Practices: Addressing Today’s Infrastructure Challenges to Create Systems for Tomorrow’s Growth

with Linda Kagan & Jeff Loehr Thursday, July 7, 2016 6:00 pm NOTE OUR NEW LOCATION! Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen Every business needs a formula.  In fact, they need many operational formulas for every part of the business to keep systems and the people who run them in sync. While […]

Future Focus: A Primer for the New Black in Engagement and Confidence in Investing

with  Bob Gay Thursday, June 2, 2016 6:00 pm Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen We all make investment decisions at some point in our lives. The tools to support those decisions are stuck in a complex old narrative designed to be opaque and confusing. There has been a disruption in the […]

Cyber Security: An Issue that Keeps on Growing

Tuesday, February 2, 2016 6:00 pm NOTE OUR NEW LOCATION! Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen Cyber security is an issue that only grows in every corner of our global garden.  Some would say it is an invasive weed with no herbicide in sight. Every day, we face headlines in the media, from […]

The Democratization of the Media: PR for the Rest of Us

with  Jess Todtfeld Tuesday, January 5, 2016 6:00 pm NOTE OUR NEW LOCATION! Baker Hostetler, 45 Rockefeller Plaza Our Host: Dennis Cohen What if public relations were not the exclusive domain of the largest firms with large PR agencies? What if the power of the media was available to everyone? With the plethora of outlets now […]