Category Archives: Management

Thought Leaders in Business Discussion: 3 Surprising Lessons in Service Design

When we think about the traditional rules of business, general platitudes come to mind like “Go above and beyond,” or “The customer is always right.” However, service design is changing the way we do business. With these changes creating leaner business models and more streamlined sales, we should accept that there are new lessons to […]

Woo, Wow, and Win! Service Design, Strategy, and the Art of Customer Delight

Join us at the re-launch of Thought Leaders In Business at the Yale Club, Thursday, March 9th, 6:00pm featuring best-selling authors: Tom Stewart & Patricia O’Connell discussing their latest book: Tom and Patricia will reveal the importance of service design for your company and offer executives in services businesses clear, practical strategies for designing and delivering great […]

Shopping at Retail: Revolution or Devolution? What’s in Store?

with  Pana Diamantopoulos Thursday, October 6, 2016 6:00 pm Location: Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen It is not news that the retail business is being roiled by disruption, largely due to a shift in shopping and buying habits on the Internet. Even Walmart bought Jet.com. Macy’s recently closed 125 of its stores. […]

Employee Engagement: What Managers Can Do to Generate Teamwork and Productivity

with Amy Peloso Thursday, September 8, 2016 6:00 pm NOTE OUR NEW LOCATION! Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen Managers face the ongoing challenge of keeping their staff consistently engaged, productive and loyal. But, with a growing awareness of health and wellness, the standard tchotchkes, happy hours, and birthday cakes aren’t cutting it […]

Business Operations Best Practices: Addressing Today’s Infrastructure Challenges to Create Systems for Tomorrow’s Growth

with Linda Kagan & Jeff Loehr Thursday, July 7, 2016 6:00 pm NOTE OUR NEW LOCATION! Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen Every business needs a formula.  In fact, they need many operational formulas for every part of the business to keep systems and the people who run them in sync. While […]

Cyber Security: An Issue that Keeps on Growing

Tuesday, February 2, 2016 6:00 pm NOTE OUR NEW LOCATION! Baker Hostetler 45 Rockefeller Plaza Our Host: Dennis Cohen Cyber security is an issue that only grows in every corner of our global garden.  Some would say it is an invasive weed with no herbicide in sight. Every day, we face headlines in the media, from […]

Creation of Abundance as Daily Reality

with Charles Biderman September 1, 6:00 pm Abundance grants us freedom, security and the energy. The on-going question remains: How to create abundance as a daily reality when worries, anxieties and concerns from the past and present intrude. Charles Biderman has developed Abundance as a Daily Reality, a practice based on ontology, the science of being […]

Digital Media ROI Blueprint for Success: What You Need to Know

with  Gerard Boucher Tuesday, August 4, 2015 6:00 pm Yale Club, Room TBA Everyone knows that digital media is something they – and their organization – need to embrace. References to today’s digital world are all around us and there is a sense of urgency to adopt digital marketing techniques in your business or be […]

Future Focus: How Successful Companies Stay Relevant by Continual Innovation

with Jeff Loehr June 2, 6:00 pm, Yale Club Business success and failure depend on decisions leaders make; they are not a result of changes in the market. However, the market is changing more quickly than most people realize so making these decisions requires that leadership find ways to overcome their biases, focus on the future and continuously […]

It Does Matter: The Details of Self-Presentation Are the Message

with Oona Chanel  April 7, 6:00 pm Everyone in business is always in front of people who can and do make a difference in our professional lives. Much of their impressions is based on our self-presentation. Studies show that business people who dress to represent themselves as managers of a particular business sector provide the best […]